Dr. Lucy Kiruthu is the Customer Experience Expert at the SNDBX with over 22 years’ experience. Her experiences range from shaping the overall customer experience strategy, designing a delightful end-to-end customer experience and developing the team’s competencies. She is passionate about building customer-centric SMEs through advisory, training and research services
Dr. Lucy Kiruthu is a Customer experience expert with 22 years experience working with SMEs. She is results-oriented in her approach. She has top skills in customer experience management, general management, strategic leadership, organisational design and development, training, coaching and team leadership.
